Exchange Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

We only replace items if they are defective or damaged when you receive. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Unfortunately, we do not accept products that are intimate.

To complete your return, we require a receipt or proof of purchase and communicate with us to arrange a return by sending the details of your return to

Since our products are custom made to your size, we do not offer any cash refund once the order it's in process.

To return your product, you should ship your product to:

Stylez by Tumi Pty Ltd,

9 Ophelia Street,

Die Heuwel,




South Africa 

You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.