- Door to Door Delivery: Anywhere in South Africa.
- Hassle Free Exchanges * Satisfaction guaranteed
Below are frequently asked questions, you may find the answer for yourself.
Hey! who knows you might not even contact us, though we are always happy to hear from our customers. We have compiled a few questions that we frequently asked. The answers below each question might be exactly what you need to plan your shopping accordingly.
We have two payment options:
PAYFAST.
We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Masterpass, credit facility mobicred and digital payment. If you don't have a card, it's okay you can use SCode; this is a unique payment platform that allows you to pay for your online purchases in-store at one of more than 6,000 retail outlets across the country.
ELECTRONIC BANK TRANSFER (EFT).
After selecting this payment method, our banking details will be displayed on the the checkout page. Please note that we can only spare item for 3 working days in which to make payment before your order expires.
Our estimated shipping times are 3 to 7 working days, depending on the shipping address. See our Shipping Policy page for more details.
To help you get the best fit for your body, we have a size chart pageon the product page and on the links on the footer of the website.
In case you changed your mind about an item, feel free to get in-touch with us within 24 hours of purchase. You are welcome to use our contact us page.contact page on details on the footer of our website.
Our exchange policy lasts 07 days. If 07 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Visit our exchange policy page on the link below.
You will get an email with tracking details immediate when we fulfil your order. For you conviince you can track your order anytime on our website.
We use Shopify which provides a reliable, secure shopping cart solution for our online store. The shopping cart software allows us to accept credit cards, debit cards and other payments by integrating with payment gateways like PayFast.
Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.
What is PCI DSS Compliance?The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
This means you can be sure your information its in safe hands.